Shipping & Deliveries

How much does shipping cost?

Within Malaysia
• West Malaysia — FREE for orders RM180 and above.
• East Malaysia (Sabah & Sarawak) — FREE for orders RM250 and above.
Below those amounts, the standard rate is calculated and shown to you at checkout before you pay.

International
• Singapore — RM50 (FREE for orders RM500 and above)
• Brunei, Philippines, Indonesia & United Arab Emirates — RM200
• Australia, Saudi Arabia & Qatar — RM320
• Rest of the world — RM400
All prices on our site are shown in Malaysian Ringgit (RM).

Do you ship to my country?

Yes — we ship worldwide. If your country isn't named in the list above, your order falls under the "Rest of the world" rate of RM400. The exact shipping cost for your address is always shown at checkout before you pay.

When will my order arrive?

There are two stages, and it helps to think of them separately:
• Getting your order ready (3–5 working days) — we pick, check and pack your bag. How long depends on the item and whether it's in stock at our dispatch centre.
• Delivery to your door — within Malaysia: 3–7 working days. International: 5–14 working days, depending on the destination and how quickly it clears customs.

How do I track my parcel?

As soon as your order is ready to ship, we'll email you a courier tracking number so you can follow it the whole way.

Will I have to pay import duties or taxes?

For orders delivered outside Malaysia — possibly, yes. Import duties and taxes are not included in the product price or the shipping fee. They're set by your country's customs department and collected by the courier when they deliver. These charges are the customer's responsibility, and we have no way to calculate or pay them in advance.

Orders within Malaysia are never subject to import duties.

My order is taking longer than expected. Why?

Occasionally a delivery runs past the usual window. The most common reason is customs:

• Customs inspection — every international parcel is subject to customs clearance, and there's no way for us to predict how long that will take.
If your parcel is past the delivery window and the tracking hasn't moved, please get in touch and we'll chase it for you.

• Can I still change or cancel my order?
Get in touch as soon as you can. We can usually update or cancel an order that hasn't been dispatched yet. Once it's shipped, our normal returns process applies.

What if I want to return something?

Full details are on our Returns & Refund Policy page. In short: Malaysia within 14 days of delivery, international within 30 days, item unused with the hang tag on, and please contact us for approval first.

Still have a question?

Email info@traceystar.com or call/WhatsApp 016-329 5507 — we're happy to help.